Available

Support

Write to [email protected]. Say what phone you have and what you were doing when it went wrong, and you will get a reply from a person.

Getting started

Open the app and work through the seven pages.

1. What it does, with a week you can tap to see how changing a day works. 2. Your data stays on your devices. Continue on that page is when iOS asks for your calendars; see below for why it asks for so much. 3. Pick your calendars. Tick every calendar with entries that mean you are busy. 4. Your rules. The days of the week you work, whether you offer whole days or half days, when your day starts and ends, and what the list should say. 5. Sending your dates: as text, a PDF, a picture or a link. 6. Your letterhead. Your name, the line under it, and what prints at the bottom of the page, or your own Word document. The picture on that page fills in as you type. 7. Asking someone else for their dates.

Common questions

Why does it want full access to my calendar? Because iOS has no read-only option. Apple's choices are "add to calendar" or "full access"; only full access permits reading. The app never writes to your calendar and does not edit, amend or delete anything in it.

A day is showing as unavailable and it should not be. Tap the day to see why it was taken: everything in your calendar for that day is listed, each entry with a pill saying whether it costs you the day. Tap the day again and it turns available despite what your calendars say, and tapping it once more lets your calendar entries decide it. Tap an entry to change it on that day alone. For an entry that comes round more than once, press and hold it to make it always available or always unavailable, every time it comes round, or to leave it as the rules decide. Settings → Entries in your calendars lists every entry in the period on its own date, and works the same way. If it is a kind of entry that should never cost you a day, add a word from its title under Settings → Availability rules → "Words that keep you available".

A day is showing as available and it should not be. Either the calendar it is in is not ticked (Settings → Calendars), or a rule is letting the entry through. Tap the day and look at the entry: the app says which rule decided it. Or tap the day again and it turns unavailable. For a run of days, such as leave, the quickest way is an entry in your own calendar.

Half days. A morning or an afternoon can be offered on its own. With half days, each tap on a day moves it on: Afternoon free, Morning free, Unavailable, then Available. The morning ends at 1pm unless you change it, so a matter listed 9am to 1pm still leaves your afternoon on offer. To change it, tap any of the times in the note under the heading that starts "Mornings are". The same times are in Settings → Availability rules → The working day.

My Word letterhead came out without its letterhead. Make sure the document has {INSERT DATES} in it, in the body, where the dates should go. If the app takes it and the letterhead still does not print, send the document to the address above and it will be looked at.

Fonts. Fonts embedded in the Word document are used as they are (Word's Save options have a box for it). Otherwise the app carries look-alikes of Calibri, Cambria, Arial, Times New Roman, Courier New, Georgia and Garamond, so a letterhead set in one of those keeps its shape. For any other font the phone does not have, it uses a similar one, and tells you which when you choose the document.

Something in the evening is taking my day. An entry that starts after the end of your day is ignored, as long as "Ignore entries before or after it" is on. End of the day sets when that is (5pm unless you change it). It and the switch are both in Settings → Availability rules → The working day. An entry that runs past midnight does not count on the next day unless it is still going when that day starts. To count evening entries after all, press and hold the day and tap "Count entries after 5pm" under its entries, which switches "Ignore entries before or after it" off.

Something early in the morning is taking my day. The same the other way round: an entry that has finished by the start of your day (9am unless you change it) is ignored. Start of the day is in Settings → Availability rules → The working day.

An entry marked Free is taking my day. Switch on Settings → Availability rules → "Entries set to Free in your calendars leave you available". An entry whose Show As (in the iPhone's Calendar) or Free/Busy (in Google or Outlook) is set to Free then leaves the day available.

Nothing at all is showing. Check Settings → Calendars. A calendar set to "Not read" is not read. If the list is empty, calendar access has been refused: the Settings app → Apps → Available → Calendars.

The free fortnight, and buying it

Everything works free for a fortnight from the day you first download it. After that, reading your dates, changing them and looking at the calendar all stay free; sending them needs one of two things, and either is enough: one payment of A$19.99, or A$0.99 a month. The App Store shows you the price in your own currency before you agree to anything. Answering someone who asks you for your dates is free whatever you have paid.

The fortnight is counted from the App Store's record of when your Apple Account first got the app, so deleting and reinstalling does not start it again.

Cancelling the monthly one. Apple runs the subscription, so it is cancelled in your Apple Account rather than by us: the Settings app → your name → Subscriptions → Available, or in the app, Settings → Available → Manage subscription. Do it at least a day before it renews. It runs to the end of the month you have paid for and then stops, and after that sending needs paying for again. Nothing else changes.

I paid and it still says the free fortnight has ended. Settings → Free fortnight → Restore a purchase. That asks the App Store again. If it still will not, write in.

Refunds are handled by Apple, not by us: reportaproblem.apple.com.

Your privacy

Your calendar is never sent anywhere; your settings go only to your own iCloud, and you can switch that off. See the privacy page.

If something is broken

Write in. Include:

Nothing is collected automatically, so a description from you is the only thing there is to go on.